Make sure you’ve logged in using the same method you signed up with -  Facebook, Google, Apple ID or Email. If you choose a different login method you might end up creating a new account!

If you’ve logged into the wrong account you can log out by going to:

My Shpock > gear wheel > Log out

Then head back to the main screen and login to the correct account.

The overall amount of reviews on your profile can also decrease if a user deletes their account and thereby the review(s) they left you.

Still can’t login? Contact us here.